Frequently Asked Questions

FAQ`s

Here you will find answers to the most frequently asked questions about our products, shipping, returns and more. If you have any questions, don't hesitate to check out this section, we are here to help!

About our products

What brands of padel rackets are available in your online store?

In our online store you can find a wide variety of padel racket brands, including: Adidas, Bullpadel, Head, Nox, Siux, among others.

How do I choose the right padel racket for me?

Choosing the right padel racket depends on several factors, such as your level of experience, playing style and physical characteristics. At MegaPadel we offer personalized advice to help you choose the padel racket that best suits your needs.

What other padel-related products can I find in your online store?

Choosing the right padel racket depends on several factors, such as your level of experience, playing style and physical characteristics. At MegaPadel we offer personalized advice to help you choose the padel racket that best suits your needs.

Why is my discount code not working?

Discount Codes can only be applied to Padel rackets, as long as they are not from Outlet or are subject to other promotions.

Why is my discount code not working?

Discount Codes can only be applied to Padel rackets, as long as they are not from Outlet or are subject to other promotions.

About Shipping

What is the delivery time of the products?

The delivery time of the products depends on the geographical area where you are located and the type of shipping you choose. In general, the delivery time for national shipments is 24 to 48 business hours, and for international shipments it can vary from 3 to 7 business days.

What are the shipping costs?

Shipping costs vary depending on the destination and the type of shipping selected. You can find all the detailed information about shipping costs on our shipping page.

Do you ship internationally?

Yes, we ship internationally worldwide. You can find more information about shipping destinations and costs on our shipping page.

About return policies

Can I return a product if I am not satisfied with it?

Yes, at MegaPadel we offer a customer satisfaction guarantee. If you are not satisfied with your purchase, you can return the product within 14 days and we will refund the amount paid. As long as the product is new, in its original packaging and with the seals intact.

Who pays for the shipping costs in case of return?

If the product is defective or does not meet the specifications indicated on our website, MegaPadel will cover the return shipping costs. In other cases, shipping costs will be borne by the customer.

How can I request a refund?

You can request a return through our website or by contacting our customer service.

Cash on Delivery

What is Cash on Delivery?

Cash on delivery is a payment method that allows you to pay the amount of your purchase upon receiving the order at your home. This method is ideal for those who prefer to check the product before making the payment, thus ensuring greater peace of mind in their transactions.

Advantages of Cash on Delivery
  1. Security: You only pay when you receive the product at home.
  2. Convenience: No credit card or bank transfer required.
  3. Confidence: Perfect for those who want to check the condition of the product before paying.
How to Use Cash on Delivery
  1. Select your products: Browse our online store and add the desired products to your shopping cart.
  2. Choose cash on delivery: When you complete your purchase, select "Cash on delivery" as your payment method.
  3. Confirm your order: Complete the shipping information and confirm your order.
  4. Receive and pay for your order: Pay the full amount to the courier when you receive the order at the indicated address.
Important Considerations
  • Additional cost: This payment method may have a small additional charge due to the courier's management costs.

  • Availability: Cash on delivery is available for certain destinations (Peninsula and Balearic Islands). Check availability in your area during the purchase process.

  • Cash required: Make sure you have the exact amount in cash, as the courier may not have change.

Do you have another question?

If you need further assistance or have any additional questions, please do not hesitate to contact us.